>>>> From: Perry Lund <l**********quick.com>
>>>> Date: Friday, February 13, 2004, 11:50 AM
>>>> Subject: Word Unexpectantly Quit - Wireless Bug?
Alright, I am trying to solve a real strange bug or error with my
Microsoft Office programs, in particular MS Word. I have a Gateway
laptop with Centrino wireless running Windows XP Professional and
Office 2000. All the updates to operating system and Office products
Almost as soon as I received the laptop, I started experiencing
unexpectant quitting of Office applications, in particular MS Word. I
would launch the program and within 3 - 7 seconds, I would get the
dialog box "Word has unexpectantly quit". This occurs in Excel and
Outlook also, but not PowerPoint or Access.
I began trying to do some logical testing of the problem since it did
not occur on regular cycle. Here is what I have determined thus far. At
home, I have a wireless network (via NetGear router) connected to my
ISP via DSL. My laptop runs fine at home. Word has never crashed with
the error message "Word has unexpectantly quit". At my office, we have
only standard CAT5 Ethernet and my laptop works fine there as well.
Word never crashes here either.
However, when I take my laptop to night classes at the local university
or to the public library or to some motels, the crashing problem starts
occuring. And since I am at the university twice a week, I can verify
that the problem occurs every time I am there. The only thing I have
found in common with the locations and crashing problem is that my
Centrino laptop shows other wireless network signals present. These are
wireless networks I do not connect with, but which exist where I am
using my laptop. Under these conditions, Word, Excel, and Outlook
consistently crash with the "Program has unexpectantly quit" error.
When I go back home or to my office, the problem goes away and Office
programs work great. I have attempted to solve the problem by disabling
my wireless network on my laptop while at the university and at other
locations where wireless signals are present. This has not solved the
Can anyone assist me with this problem as it is driving me nuts. Since
the university is leasing the laptops to us and no one else is having
the problem in my class, their tech support is not helpful. They have
replaced my laptop once, but the replacement laptop as the same problem.