I'm new to Entourage. I have been actively using it in my work, and I
like it well enough so far to continue along. Today I had some
unexpected results when I tried to send a relatively complex (for my
usual requirements) email that set me back an hour or more. Here is
generally what took place.
I had an email question from a customer that could be answered in a
comprehensive way by referencing 5 emails that were written over as
many days. Within each email there was a paragraph or sentence
containing relevant information to the customers inquiry. I attached
the 5 emails and also cut and pasted the relevant passages into the
body of the email reply; in this way I thought I could provide all the
information in a way that the customer could choose how they would like
to review the information.
When I finished the email and began to review it, I found a mistake
(one of many). I highlighted the mistake and hit delete. The entire
email disappeared. I retyped it (I had printed a hard copy...yes I
retyped the entire email and re-attached the other emails), and found
another mistake. I then saved the email as a draft. I re-opened it,
highlighted the mistake, hit delete, and the entire email disappeared.
It was also gone from my draft folder, and anywhere else I could think
When I saved the email as a draft, the program indicated it was
handling this by uploading it to a server, or a similar message that I
didn't have time to make note of.
Eventually, I was able to complete the email with highlighting and
underlining so that it was very clear. When I was satisfied that the
content was understandable, I hit send... and it would not go. I
changed email accounts and still no go. I tried a completely seperate
test email and it sent right away. No matter what I tried, I could not
send this email. I did recieve error messages that the email would not
send because of a code I did not write down. But what the f....
Finally, I cut the email message, pasted it into a new email (the
highlighting etc. did not transfer) and sent it. It did send, but I
was not satisfied with what was sent. By this time I was out of time.
My question is, what may have gone wrong, and what way is best to
handle what I attempted in Entourage. Should I use word in the future
to handle combining emails?